Subscription guide

Managing a subscription arouses most of questions among W girls. All the rules on subscriptions and other paid services for iPhone and iPad apps are developed by Apple. Yet far from all of these rules we find friendly, but you could be sure though that your interests and personal data are protected by world-known and gay-friendly company. And for you not to struggle through Apple’s formalities we wrote this simple guide. Its goal is to help you use subscription with no troubles and save yourself from unwanted spending. 💜

Subscription renewal

According to the App Store Guidelines, any subscription, including W power, renews automatically with no reaffirmation from you. That means, by authorising subscription you give your permission to charge your credit card with monthly (weekly) payment.

Trial subscription

W Power is available for free within 7 days after you activate it. If you don’t cancel the subscription during the trial period, Apple will automatically renews it to the paid one and withdraw monthly payment from your account. We recommend you to never put off cancelling to the last hours, because the actual payment could be withdrawn a couple hours in advance. ⏰

How we can help you

All payments from you are received by Apple to its accounts. We have no access to your bank details and subscription settings, so we are not able to cancel it on our own, or refund your money. Remember, we are always here to help you — if after reading this article there are questions left, please, write us.

How funds get withdrawn

Every month within 24 hours prior to the end of your current subscription period Apple will withdraw from the credit card you specified in your Apple ID payment for the next month. You won’t be asked for any specific confirmation. ☝

How to cancel my subscription

Go to Settings — [your name] — iTunes & App Store — View Apple ID — Subscriptions — W Power — Cancel Subscription. You can also cancel subscription by opening Subscription manager in your browser. To make sure Apple doesn’t withdraw your money cancel your subscription in advance.

*Deleting the app or your profile doesn't influence the way your subscription works. It’s necessary to cancel subscription through your Apple ID.

How to get your money back

Refund money to you could only Apple itself. You can surely claim your money within 24 hours after you authorise it.

Go to Settings — [your name] — iTunes & App Store — View Apple ID — Subscriptions — W Power — "Report a problem" — choose a reason, e.g. "I didn’t authorise this purchase" — write a comment — within 2-5 bank days Apple will refund money to your account.

*Do not forget to cancel subscription to stop it from renewing. 💸

More info about subscriptions you could find on official Apple website.